Refund Policy
PDFNew wants billing to be simple and fair. This policy explains when refunds may be available for paid Pro access.
Pro plan payments
PDFNew offers a $5 per month Pro plan for unlimited usage and access to premium tools. Payments are processed by Paddle, our Merchant of Record. Because access is digital and begins soon after successful checkout, completed payments are generally non-refundable once Pro features have been used.
Refund eligibility
You may request a refund if you were charged twice for the same account, paid for the wrong Google account by mistake, or could not receive Pro access because of a technical issue on PDFNew's side. Requests should be sent as soon as possible with the account email and payment details.
Non-refundable cases
Refunds are not normally provided for completed file processing, change of mind after using Pro tools, source files that cannot convert perfectly, or issues caused by unsupported files, browser limitations, or external services outside PDFNew's control.
How to request help
Contact PDFNew at amreklaakash@gmail.com with your Google account email, payment date, and a short description of the issue. We review requests manually and will respond with the next step.
Subscription cancellation
If you want to cancel Pro renewal or need help finding a Paddle receipt, email amreklaakash@gmail.com or message WhatsApp +8801772682256 with the Google account email used for checkout. Cancellation stops future renewal; it does not normally refund already-used digital access.